Customer Survey Information

In an effort to continuously improve our processes, we periodically survey our customers to gain a better understanding of how our services are perceived and identify areas where we can make improvements in order to better meet our customers’ needs.

Here are the results of a recent survey:

Rank the following questions on a scale of 1 to 10 with 10 being the best.
1. How well did the quote process meet your requirements and needs?

10

2. Were the quoted price and delivery acceptable?

8

3. How was the communication?

10

4. Were changes in pricing and delivery communicated effectively?

10

5. Were parts delivered on schedule?

7

6. Did the production process meet your requirements and needs?

10

7. Were part revisions and contract changes handled to your satisfaction?

10

8. How was the quality of the finished parts?

8

9. How was the response time to your inquiries?

10

10. What is the overall rating you would give to Faustson Tool?

9

Thank You!